Ask an Expert: Q&A With John Hardy

Who should get solar?

Everyone has their own reason for getting solar. Generally, those who would like efficient energy for their home or those who want to have a secure backup resource for power outages benefit the most from solar. Ultimately, solar allows people to invest in their own energy needs.

What should I look for if I am considering hiring a contractor to install solar panels on my home or business?

Asking questions can help you make a quality decision. Are they located in your area? What happens after the installation? Is their salesperson able to assist you after the sale? Ask them how they came up with the design for your system and why they think it’s the right size. What assumptions are they using to design your system? Your contractor should be able to help you before, during, and after installation is complete.

For example:
Total system cost . . . . . . . . . . . . .$10,0000
Austin Energy rebate . . . . . . . . . . . -$2,500
30% tax credit . . . . . . . . . . . . . . . . -$3,000
Final cost after rebate & credit  . . . $4,500

What makes Divided Sky different?

As a locally owned and operated company, we are here for the long-run, not just the “one and done” quick sale. Additionally, being a full-service roofing and solar company, we don’t just sell equipment. We focus on educating people, so they can make the best choice for their home and their family. Repairing existing equipment (no matter the installer) and also installing our own products are what sets Divided Sky apart from the rest.

Will solar keep my power on during a power outage?

Yes, but to keep the power on during an outage, your system must be paired with a battery system. With batteries, your home can continue to use the stored energy created by your solar.

If I get solar, will I have a $0 electric bill?

It depends on how much energy you use. The less you use, the easier it is to get a $0 bill. It really comes down to finding the sweet spot, where the cost of the system is equal to, or greater than, the savings. We specialize in helping our customers get the most out of their solar while minimizing their costs.

Should I install a generator or batteries?

Generators are an excellent option for short-term power outages if you don’t have solar. However, with solar panels, batteries are a much better alternative to store energy. In addition to being eligible for a 30% federal tax credit, they can be used daily to offset your electric bill. Your payback period is much faster when you pair solar panels with solar batteries.

I already have solar panels but the company that installed them is no longer in business. Can you help me?

Yes. This is something we hear often, unfortunately, and results from fly-by-night companies. As a result, we work on all system sizes, types, and brands. We regularly fix and repair older systems that are no longer working the way they should, or systems that never worked correctly in the first place.

Can I sell power back to the grid?

Yes, with “Net Metering” you can. Net Metering allows you to sell the power you do not use back to the power company. The downside is that they buy it from you at a wholesale rate but sell it back to you at retail. This is another way that batteries can save you money.